Service Request

Information

If you as a member want to report a fault to our property service and technical maintenance, you can do this in several different ways. It is important that you always provide complete information about what the matter concerns, name, address, apartment number and your contact details. Incomplete or incorrect information may result in the case not being processed.

If the apartment is sublet, it is still the owner of the apartment who needs to report the fault.

Costs

Note that a right-of-occupancy apartment does not work like a rental apartment. In principle, anything that does not work or breaks in the apartment may be charged to you. Exceptions are warranty measures. Read more about what you as a tenant-owner are responsible for.

Reporting by form

https://www.optimalservice.se/felanmalan

A case is created at Optimal Service and a confirmation of the report is sent out by e-mail. Updates are also sent when changes are made to the case.

Reporting by telephone

Reporting by phone should only be done in more urgent cases. Primarily use the form above.

Telephone: 010-188 98 11
Weekdays without holidays: 07:00–16:00

Emergency service

The property emergency service, which can be reached around the clock on telephone number 072-999 40 00, should only be used if there is a real risk of serious damage to a person or property, such as major water leaks, serious power cuts, etc.

You can call the property emergency service at any time to get immediate help. If the action concerns something that you as a tenant-owner are responsible for, the cost will be invoiced to you.

Missing monthly notice

If you are missing your monthly notice, you can log in with BankID at https://www.phmdigital.se and then find your notices under the menu Invoices. Alternatively, you can contact our financial management service.

Reporting elevator

When the elevator is stationary, it is usually the case that the doors do not close on any floor. If you have the opportunity, try to clean the grooves that the doors run in. It only takes a small stone for the doors not to work. 

To file a fault report or report an emergency, contact Kone Lift at: 

Telephone  0771-50 00 00 (key dial 1)
Open around the clock. 

If it is night or weekend, Kone Hiss will ask if they should come on emergency call. Emergency calls are very expensive for the association and if you call as a resident, you do not have a mandate to order an emergency call.

Reporting indoor temperature

Read more about indoor temperature.

To report an indoor temperature error, you first need to have measured the air temperature yourself. If it is below 20 degrees, you contact the board and can then borrow one or more temperature loggers that you place in your apartment for a few days. When the board has confirmed that the indoor temperature is not correct, action is ordered via an HVAC technician who will contact you.

Reporting apartment door

You are responsible for your apartment door such as locks. If you have problems, you can choose your own locksmith or door technician or use our property service. In both cases, you are responsible for the cost. If you think it is a warranty issue, you should contact our property service, but if the measure is not covered by the warranty, you are still responsible for the cost.

Reporting for white goods

If you have problems with any of the white goods; hob, oven, microwave, refrigerator, freezer, washing machine or tumble dryer, contact Siemens on 0771-19 55 00. The warranty period is five years and the service is free of charge provided that you have not caused the fault yourself. In connection with a visit from a technician, the warranty certificate must be presented. You can find your warranty certificate here.

Reporting broadband/TV/telephony

You can troubleshoot and report problems with your Telia Triple Play services directly at Telia's website.

Contact Telia customer service

Reporting electricity

If you have just moved in, first check that you have registered and have a valid contract with an electricity supplier.

If there is no electricity at all, first check whether the earth fault circuit breaker in your fuse box has tripped. Otherwise, it is most likely due to disruptions in the electricity supply to the whole house. This can easily be checked if the lights in the stairwell are working.

You can read about known interruptions at Göteborg Energi.

Aktuella avbrott

You can also sign up to receive outage information to your mobile phone at Göteborg Energi.

Anmälan avbrottsinformation 

Reporting water

If water is missing, it is most likely due to disruptions in the water supply to the entire house.

You can read about known interruptions at Göteborg Stad - Kretslopp och vatten.

Vattenläckor, avbrott och störningar

Reporting other

Lighting, noise, cycle lanes, street maintenance, grass, graffiti, playground, litter/bins, sand/gravel, signs/road markings, trees/bushes, outdoor gyms, winter road maintenance, roadworks and similar should be reported to the City of Gothenburg. Use this form or if it is urgent call 031-365 00 00

The sidewalk on Rödlönnsgången and Korstörnegatan belongs to the association and should be reported as above. 

Pest control

If you discover pests in your apartment, contact the association's insurance company Länsförsäkringar on 0101-729 729 or skadedjur@lansforsakringar.se. The association's organisation number is 769635-1555.    

Service mode

If you cannot be at home during a service visit, it is possible to put the lock in so-called service mode. This means that the caretaker can use a special key to unlock the door. This function is not available in studio apartments with their own door facing the street.